We are seeking a highly motivated and experienced B2B Account Manager with a focus on closing client deliverables to join our team. The ideal candidate will be responsible for managing client relationships and driving revenue growth by ensuring timely and successful delivery of our products/services.

The Account Manager manages a portfolio of assigned clients and is responsible for the running of operational activity which includes developing strong relationships with customers, the timely and successful delivery of our solutions according to customer needs and will liaising with the Product and Delivery Teams.

The Account Manager will need to work with the Project Team to prepare status updates and support co-ordination of projects and BAU deliverables. Our ideal candidate can identify customer needs and exceed client expectations.

Responsibilities Include:

• Develop and maintain strong relationships with clients and become a trusted advisor on their business needs and objectives.

• Manage and track the status of client deliverables to ensure timely delivery and client satisfaction.

• Identify upsell and cross-sell opportunities and work with the sales team to expand our business with existing clients.

• Collaborate with cross-functional teams, including sales, marketing, product, project, and engineering, to ensure the successful delivery of client projects.

• Work closely with clients to understand their business needs and provide solutions that meet their requirements.

• Act as the primary point of contact for clients and ensure effective communication and follow-up throughout the project lifecycle.

• Work alongside the service management team to ensure successful closure of client incidents and bugs.

Day to Day Activity:

• Follow process driven approach to address customer requests and needs such as; general queries, Incidents, and new requirements.

• Act as an enabler and make sure that client priorities are clear to organisation and enough information is available on priority topics to drive them to closure.

• Maintain robust documentation for client communication in form of MOMs, Email threads, Forums etc to ensure organisation always has a trail of events for all meetings, queries, incidents, new requirements, and escalations.

• Keep the client updated on progress, issues, resolutions, impediments etc through pre-defined communication channels and frequency of touch base.

• Show sense of urgency to client requirements and matters which should reflect through internal follow ups, updates back to clients and removing blockers for resolution.

• Update client communication portal like Confluence, Client Hub, Jira board etc with latest information and updates.

• Act as an escalation point for technical issues and provide transparent communication on progress and status of items.

Secondary Responsibilities:

• Periodically analyse client satisfaction score and share action items with relevant functions.

• Be aware of client KPIs and use the analysis during client and internal discussions.

• Effectively use internal escalations matrix to create sensitivity to critical issues both related to clients or processes impacting them.

• Be client’s proxy/representative/mirror in all internal discussions so that the client needs are constantly pushed for closure.

• Be available to meet with the client when they’re available locally or at trade events to review their account and discuss any ongoing items.

Skills and Experience:

• 3+ years of experience in B2B account management (or similar role), with a focus on delivering client solutions.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.

• Strong project management skills and the ability to manage multiple projects simultaneously.

• Experience working with cross-functional teams, including sales, marketing, product, and engineering.

• Strong analytical and problem-solving skills, with the ability to identify client needs and provide effective solutions.

• Ability to work independently and thrive in a fast-paced, dynamic environment.

• If you are a results-driven individual who is passionate about delivering outstanding client experiences and achieving revenue growth, we encourage you to apply for this exciting opportunity.

We’d love to have you in our team!

Pragmatic Solutions is an exciting and fast-growing iGaming B2B solutions provider under the same group of companies as Pragmatic Play, an industry leading games content provider. Pragmatic Solutions provides iGaming operators with enterprise platform technologies built around a core Player Account Management (PAM) platform. The PAM is designed using microservices architecture and contains a player account, wallet, CRM tools, bonus management tools, payment tools, KYC/AML, and fraud-prevention services.