We are seeking an experienced and driven Account Management Team Lead to oversee a team of Account Managers, while also directly managing a small portfolio of key accounts (including one Tier 1 client). This role combines people leadership with hands-on account management, ensuring both team performance and client success. The ideal candidate will be responsible for driving operational excellence, strengthening client relationships, and ensuring the consistent delivery of high-quality service across all accounts.

Responsibilities Include:

Team Leadership

• Lead and support a team of Account Managers, driving performance, consistency, and development

• Act as the primary escalation point for complex client and operational issues

• Ensure effective workload distribution and adoption of best practices

Client Management

• Manage a small portfolio of strategic accounts, including one Tier 1 client

• Build strong client relationships and ensure successful delivery of services and commitments

• Support resolution of incidents, risks, and escalations

Operational Delivery

• Oversee delivery across all accounts, ensuring clear tracking, prioritisation, and communication

• Collaborate with cross-functional teams to drive timely outcomes

• Maintain high standards of documentation and client communication

Performance & Improvement

• Monitor client satisfaction, KPIs, and overall account health

• Identify risks and opportunities, driving continuous improvement across the team

Day to day Activity:

• Oversee team handling of client queries, incidents, and requests

• Review account status, risks, and priorities across the portfolio

• Support AMs in managing escalations and removing blockers

• Ensure consistent and proactive client communication

• Maintain oversight of tools and platforms (e.g. Jira, Confluence, Client Hub)

Skills and Experience:

• 5+ years of experience in B2B account management (or similar role), with leadership exposure

• Proven ability to manage and develop high-performing teams

• Strong stakeholder management and communication skills

• Experience managing Tier 1 / enterprise-level clients

• Excellent organisational and project management capabilities

• Strong problem-solving mindset with a proactive approach

• Ability to operate in a fast-paced, cross-functional environment

We’d love to have you in our team!