Job Description:

Pragmatic Solutions, the iGaming Player Account Management platform, is looking for a Platform Training Specialist to join our team. Bright, enthusiastic and confident level professional required with experience and proven interest in iGaming products and platforms.

The chosen candidate will be responsible for knowing the Pragmatic Solutions platform back to front, training internal teams, presenting platform features and functionalities, onboarding new clients and train their teams on a regular basis. Organizational skills and a positive attitude are important qualities that you have to possess.

Responsibilities Include:

• Align training and development with organizational strategy

• Understand the platform features and functionalities inside out

• Maintain and update current internal onboarding and overview program

• Create training materials and templates for the training department

• Build client training programs based on client needs, present new features

• Provide internal and client trainings both online and onsite

• Maintain and update trainers' knowledge base

• Attend client and internal meetings, work closely with other internal departments such as Product, Account Managers and Project

• Test functionality of the Platform to ensure features work as intended, and to report any issues effectively

Qualifications:

• A strong background and understanding of iGaming products, regulations, and gambling industry as a whole is a must

• 2+ years of previous experience in Training and Customer Service is preferred,

• Solution oriented thinking – prioritising client satisfaction and results

• To have an inquisitive mindset

• Ability to present and teach comfortably in public

• Ability to communicate clearly and effectively as well as ability to listen

• Attention to detail and strong project management skills with the ability to manage multiple projects and requests

• Extremely organized and self-motivated

• To be a strong team player, but can work independently

• Excellent verbal and written communications skills in English

• Native Portuguese is a plus; as is any additional native language

• MS Office proficiency

We’d love to have you in our team!

About Pragmatic Solutions:

Pragmatic Solutions is an exciting and fast-growing iGaming B2B solutions provider under the same group of companies as Pragmatic Play, an industry leading games content provider. Pragmatic Solutions provides iGaming operators with enterprise platform technologies built around a core Player Account Management (PAM) platform. The PAM is designed using microservices architecture and contains a player account, wallet, CRM tools, bonus management tools, payment tools, KYC/AML, and fraud-prevention services.