Job Description:

Pragmatic Solutions, the iGaming Player Account Management platform, is looking for a Training Content Specialist to join our team. Bright, enthusiastic and confident level professional required with experience and proven interest in iGaming products and platforms. 

The chosen candidate will be responsible for knowing the Pragmatic Solutions platform back to front and to use this knowledge to create and maintain internal and external user guides and manuals including other possible training materials. The candidate will also be supporting the Training Team as a backup Trainer and client Q&A support. Organizational skills and a positive attitude are important qualities that you must possess.

Responsibilities Include:

• Create, maintain and update Pragmatic Solutions User Guides, ‘How to’ documentation and training videos

• Create training materials and templates for the training department

• Understand the platform features and functionalities inside out

• Test functionality of the Platform to understand if the features work as intended, and to report any issues effectively

• Attend internal demonstrations keeping up to date with the latest Product features

• Attend client and internal meetings, if required

• Work closely with other internal departments to gather information when required

• Function as a backup Trainer when needed

• Align training and development with organizational strategy

Qualifications:

• A strong background and understanding of iGaming products, regulations, and gambling industry as a whole is a must 

• 2+ years of previous experience in Training is preferred,

• Previous experience in writing ‘How to’ documents and user guides

• Previous experience in creating online training material, such as videos

• To have an inquisitive mindset

• Excellent verbal and written communications skills in English

• Additional language is a plus

• Extremely organized and self-motivated

• Ability to communicate clearly and effectively as well as ability to listen

• Attention to detail and strong project management skills with the ability to manage multiple projects and requests

• Solution oriented thinking – prioritising client satisfaction and results

• To be a strong team player, but can work independently

• Ability to present and teach comfortably in public

• Experience in Confluence/Jira is a plus

• MS Office proficiency

• Experience in e-learning software and content creation tools, is an advantage

We’d love to have you in our team!

About Pragmatic Solutions:

Pragmatic Solutions is an exciting and fast-growing iGaming B2B solutions provider under the same group of companies as Pragmatic Play, an industry leading games content provider. Pragmatic Solutions provides iGaming operators with enterprise platform technologies built around a core Player Account Management (PAM) platform. The PAM is designed using microservices architecture and contains a player account, wallet, CRM tools, bonus management tools, payment tools, KYC/AML, and fraud-prevention services.