Pragmatic Solutions is a leading provider of Player Account Management (PAM) technology platforms and development services to the global online gambling industry. Our innovative solutions empower online gaming operators worldwide to enhance their platforms, streamline operations, and deliver exceptional player experiences. With a commitment to excellence and innovation, we are dedicated to shaping the future of online gambling technology.

We are looking for a Platform Training Specialist to join our team. Bright, enthusiastic and confident level professional required with experience and proven interest in iGaming products and platforms.

Job Description:

The ideal candidate will be responsible for knowing the Pragmatic Solutions platform back to front, training internal teams, presenting platform features and functionalities, onboarding new clients and train their teams on a regular basis. Organizational skills and a positive attitude are important qualities that you have to possess.

Key Responsibilities:

• Align training and development with organizational strategy

• Understand the platform features and functionalities inside out

• Maintain and update current internal onboarding and overview program

• Create training materials and templates for the training department

• Build client training programs based on client needs, present new features

• Provide internal and client trainings both online and onsite

• Maintain and update trainers' knowledge base

• Attend client and internal meetings, work closely with other internal departments such as Product, Account Managers and Project

• Test functionality of the Platform to ensure features work as intended, and to report any issues effectively

Qualifications:

• 2+ years of previous experience in Training is preferred

• A strong background and understanding of iGaming products, regulations, and gambling industry as a whole is a must

• Solution oriented thinking – prioritising client satisfaction and results

• To have an inquisitive mindset

• Ability to present and teach comfortably in public

• Ability to communicate clearly and effectively as well as ability to listen

• Excellent verbal and written communications skills in English

• Attention to detail and strong project management skills with the ability to manage multiple projects and requests

• Extremely organized and self-motivated

• To be a strong team player, but can work independently

• Additional language is a plus

• MS Office proficiency

About Pragmatic Solutions:

Pragmatic Solutions provides proprietary core platform technology for gaming and sports betting operators that seek to perform at scale in a fast-paced, highly complex regulated environment. The key component of the Pragmatic Solutions offering is a Player Account Management (PAM) platform that is modern, modular, scalable, and connected due to an open API approach, enabling its partners to have complete control over their gaming business roadmap and operations. Pragmatic Solutions, sister company of Pragmatic Play, was founded in 2014. Its expert development teams focus on functionality innovation and expansion, while efficiently providing customised services to meet the needs of the most demanding iGaming operators.